Refund Policy

Our Commitment to You

Nexus4kTV IPTV takes pride in our premium IPTV service. This policy details the scenarios where refunds can be issued, maintaining an open and just system for our valued subscribers.

Refund Eligibility

The following cases may make you entitled to either a full or partial refund:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow this procedure to submit your refund request:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

At every step, you'll receive an email alert. Delays may occur on weekends or holiday periods.

Exceptions (When Refunds Are Not Provided)

The following situations do not qualify for refunds:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are handled within 3 business days post-approval, but it could take 5-10 business days for the amount to be visible in your account, based on your payment provider.

Change-of-mind refunds are typically unavailable after the first 7 days. We recommend reviewing our features and clarifying any doubts before signing up.

Please contact us immediately if you forget to cancel before your renewal date. Subscriptions are auto-renewed, and refunds for renewals are determined on a case-by-case basis.